Amazon’s vision is to be Earth's Best Employer and Earth’s Safest Place to Work.
Find out how we commit to this vision by exploring the benefits and perks of working as an Amazon Customer Service Associate.
Competitive Pay
We offer competitive pay and attractive working conditions, along with processes and systems to ensure the well-being and safety of all employees.
Your Base Pay
For all full-time, temporary and seasonal roles in Customer Service, your pay depends on your skills and experience.
Your base pay will increase with tenure; depending on your role, location & contract type, this could be from as early as 6 months.
Working hours/schedule that allow for Work-Life Balance
The Customer Service role requires working variable hours to match when customers need us most. A standard contract includes a fixed 40 hours per week. Depending on role location, there are roles available based 100% at home, or 100% in an office.
Traditionally, shifts are 5 x 9-hour days (including a 1-hour break). We schedule shifts based on a variety of shift patterns from Monday to Sunday for on-site or home-based Customer Service Associates, including days, evenings, weekends, and night shifts. You will receive a night shift on any given day where 50% or more of your working hours fall during night shifts.
In addition, we offer paid time off – annual leave is 14 days. You may need to work public holidays, if your shift falls on those days. However, your annual leave entitlement includes an allowance for public holidays, which means you can choose to take the time off on other days.
Traditionally, shifts are 5 x 9-hour days (including a 1-hour break). We schedule shifts based on a variety of shift patterns from Monday to Sunday for on-site or home-based Customer Service Associates, including days, evenings, weekends, and night shifts. You will receive a night shift on any given day where 50% or more of your working hours fall during night shifts.
In addition, we offer paid time off – annual leave is 14 days. You may need to work public holidays, if your shift falls on those days. However, your annual leave entitlement includes an allowance for public holidays, which means you can choose to take the time off on other days.
Benefits and Perks
All Amazon Customer Service employees are offered a comprehensive benefits package. This includes:
- Multiple types of insurances available to support your health and finances: Private Medical Insurance, with dental and eye care treatments included. Amazon pays 100% of the cost of the premium for you, your spouse and child dependents. Life Assurance is also provided.
- Support for you and your family. We offer programs to help simplify your life:
- Our Employee Assistance Program provides confidential support, guidance, and resources for various aspects of work and personal life—available to you and your eligible dependents.
- A specialized Pediatric program supports children and teens with a broad range of behavioral health needs, helping families navigate common challenges.
- We offer a nursery benefit to assist with childcare costs.
These programs are part of our commitment to supporting you and your family. - The benefits that make you smile at work: On-site employees receive free tea, coffee, water and fresh fruit. Snacks/drinks/food are provided on occasion. Rest areas, games rooms and coffee shops are also available depending on location.
- Employee discounts and savings. We invest in your well-being with ways to save:
- Exclusive savings on dining, travel, and more
- 10% discount on eligible Amazon.com purchases (annual maximum applies)
Career Growth Opportunity
As an Amazon employee, you'll be in a world-class work environment. Your journey begins with comprehensive training —no previous customer service experience needed. We provide paid training and resources to help you succeed.
Your path to growth includes:
- Two weeks of initial preparation
- Six weeks of on-the-job mentoring
- Cross-training opportunities
- Online learning resources
- Skill development programs
- Professional certifications
Advancement opportunities:
- Mentor new associates
- Become a Subject Matter Expert
- Advance to Resolution Specialist, Team Manager, and beyond
Many of our leaders started as Customer Service Associates. Your growth is based on your performance and ability to raise the bar.
