Amazon’s vision is to be Earth's Best Employer and Earth’s Safest Place to Work.
Find out how we commit to this vision by exploring the benefits and perks of working as an Amazon Customer Service Associate.
Competitive Pay
We offer competitive pay and attractive working conditions, along with processes and systems to ensure the well-being and safety of all employees.
Your Base Pay
For all full-time, temporary and seasonal roles in Customer Service, your pay depends on your skills and experience.
Your base pay will increase with tenure; depending on your role, location & contract type, this could be from as early as 6 months.
Working hours/schedule that allow for Work-Life Balance
The Customer Service role requires working variable hours to match when customers need us most. A standard contract includes a fixed 40 hours per week. Depending on role location, there are roles available based 100% at home, or 100% in an office.
Traditionally, shifts are 5 x 9-hour days (including a 1-hour break). We schedule shifts based on a variety of shift patterns from Monday to Sunday for on-site or home-based Customer Service Associates, including days, evenings, weekends, and night shifts. You will receive a night shift on any given day where 50% or more of your working hours fall during night shifts.
In addition, we offer paid time off – annual leave is 14 days. You may need to work public holidays, if your shift falls on those days. However, your annual leave entitlement includes an allowance for public holidays, which means you can choose to take the time off on other days.
Traditionally, shifts are 5 x 9-hour days (including a 1-hour break). We schedule shifts based on a variety of shift patterns from Monday to Sunday for on-site or home-based Customer Service Associates, including days, evenings, weekends, and night shifts. You will receive a night shift on any given day where 50% or more of your working hours fall during night shifts.
In addition, we offer paid time off – annual leave is 14 days. You may need to work public holidays, if your shift falls on those days. However, your annual leave entitlement includes an allowance for public holidays, which means you can choose to take the time off on other days.
Benefits and Perks
All Amazon Customer Service employees are offered a comprehensive benefits package. This includes:
- Multiple types of insurances available to support your health and finances: Private Medical Insurance, with dental and eye care treatments included. Amazon pays 100% of the cost of the premium for you, your spouse and child dependents. Life Assurance is also provided.
- Learning and development: 2-weeks’ training at the start of your contract followed by 6 weeks on-the-job mentoring to assist you in delivering an exceptional service to our customers. We also provide a range of online courses and learning opportunities to develop your skills.
- The benefits that makes your life simpler: Employee Assistance Program (provides confidential support, guidance and resources for every aspect of work and personal life. It’s available to you and any eligible dependent family members); Rethink program (helps employees who have children with developmental disabilities build the skills their children need to reach their fullest potential); nursery allowance for men and women.
- The benefits that make you smile at work: On-site employees receive free tea, coffee, water and fresh fruit. Snacks/drinks/food are provided on occasion. Rest areas, games rooms and coffee shops are also available depending on location.
- The benefits that unlock shopping discounts: Benefits that unlock shopping discounts: Upon joining, you gain access to an app that allows employees to get discounts on food, travel, shopping, entertainment, technology, sports, phones and family essentials.
In addition, you benefit from a 10% discount code on items shipped and sold items by Amazon on Amazon.co.uk (up to a maximum discount of $100, or equivalent local currency value).
Career Growth Opportunities
As an Amazon employee, you’ll be in a world class work environment and will benefit from full training provided. We support our employees’ professional growth from the start with paid on-the-job training. That means you can join us immediately without having any previous work experience in customer service. You’ll also get access to cross-training opportunities that help you gain further qualifications.
Development opportunities are frequent at Amazon, with many of our leaders starting out as Customer Service Associates. Depending on your performance, you may have the opportunity to mentor new Associates as they begin their journey with Amazon, become a Subject Matter Expert and/or be promoted to Resolution Specialist, then up to Team Manager, Group Manager and beyond, if you continue to raise the performance bar
